Please note that this page only refers to orders for Biological Reference Materials including WHO International Standards, Influenza Reagents, and QCRU Reagents. To order CFAR reagents and CJD samples please go to the relevant pages.
All orders should be placed online, through this website.
If you have any problems ordering please contact us by emailing firstname.lastname@example.org. or telephoning +44(0) 1707 641467
New customers will need to complete an online application for an account. Please note you will need to attach a signed statement to your application. Once you are registered on the NIBSC database and have been given a customer account code, we will be able to process your orders. The customer account code will be your username for placing orders through the website.
You will also need to provide us with your email address which will act as your password.
You can find the products available by using the site search box (top right of each page) to search for any relevant term. The results will include products, instructions for use, and general site pages containing your term. There are three filters available
All results Instructions for use Products
To select only ‘Instructions for use’ or ‘Products’, click on the appropriate link.
You may also find products by browsing the Biological Reference Materials online catalogue which is split into three product categories and over 40 sub-categories. A full product listing is also provided lower down that page.
You can also use the Product Search on the Biological Reference Materials page to search for a term in the product name or its product code.
To get more information on a product then please download the Instructions For Use from the Product Detail page or click on the Science tab at the top of the page.
All orders should be placed online, through this website.We will confirm your order and send a Sales Acknowledgement once it is authorised, usually within 3 to 4 days.We aim to ship within 6 working days of receiving your order, subject to all permits and required information being provided. We would prefer to contact you by email.
NIBSC reserves the right not to supply biological reference materials to organisations which are not end users, cannot adequately satisfy us of their scientific remit, and/or do not intend an appropriate use of the requested materials, eg WHO International Standards should not be used in routine testing.
NIBSC charges handling fees for reference materials which are reviewed annually and any increases applied on 1st April each year. The fee charged for a specific product is shown on the product detail page for that product, eg 00/464 Streptokinase
NIBSC adds the shipping costs to the invoice when items are sent by courier or air freight.
Current product prices and shipping costs are shown in the Price List.
Online orders are usually processed on the working day of receipt.
Once you have found a product you are looking for:
If you have any problems please contact our support team at email@example.com
Many countries are applying increasingly stringent conditions to the importation of biological materials. These countries typically require an import permit to accompany the goods, certifying that the items comply with the local regulations. This permit must be obtained from the national authorities by the importing organisation. NIBSC is using its best efforts through the World Health Organization (WHO) to obtain a dispensation for standards and related products to assist importation but a global resolution cannot be expected soon.
Importing NIBSC reagents [PDF]
Importing NIBSC influenza reagents [PDF] Shipping & Service Costs - June 2023 [PDF]Please see our FAQs sheet [PDF] for more information